FAQS
You have a question?
We’ve got you covered. Explore the most frequently asked questions from our community. Still need help? Reach out to our customer team anytime!
YOUR MENSTRUAL WELLNESS ALLY
ALL ABOUT LUNA
Is it safe to use?
Yes, LUNA is designed with advanced nano-graphene system with a honeycomb design for safe, controlled heating. And an automatic shut-off after 30 minutes for extra protection. So you can experience a secure and worry-free usage every time.
How do I clean it?
To clean, gently wipe the belt with a damp cloth. Make sure it’s unplugged and avoid submerging it in water or using harsh chemicals.
Can I use LUNA while sleeping?
We use LUNA primarily during daily activities and short rests. However, it is not recommended for prolonged use during sleep. It’s best to turn it off before going to bed.
Is the LUNA Belt travel-friendly?
Absolutely! It is lightweight and compact, making it perfect for on-the-go relief, whether you’re traveling or just out for the day.
How does the soft fabric enhance comfort?
The finely soft woven fabric not only offers a soft and cozy feel but also features a curved design that ensures the belt stays snugly in place, enhancing overall comfort. This makes it perfect for providing relief in sensitive areas like the abdomen and lower back.
Will LUNA fit me?
Yes, Luna is fully adjustable with its elastic and adaptable belt, accommodating waist sizes up to 250 cm. It ensures a secure fit and maximum comfort, making it suitable for different body shapes and sizes.
What materials are used in the LUNA Belt?
The Luna Belt is made from a combination of high-quality ABS for durability and structure, along with a finely & soft woven fabric.
This soft material is chosen for its breathability allowing air to circulate, which helps maintain comfort even during long periods of use. And selected for its skin-friendly properties, making it ideal for sensitive skin. It’s designed to provide a soothing touch, minimizing any risk of irritation.
How does it work to relieve menstrual pain?
LUNA uses a combination of therapeutic InfraWave™ heat and targeted CycleSonic™ pulsations. The heat helps relax muscles, while the vibrations improve blood circulation in the pelvic area, reducing menstrual pain within minutes.
How long does it take to feel the benefits?
97% of women using LUNA report feeling pain relief within 10-15 minutes of use. It is designed to deliver quick results, with effects lasting for hours depending on the selected settings.
Can I wear LUNA under my clothes during the day?
Yes, Luna is designed to be discreet and comfortable. Its slim and flexible design fits perfectly to your body, allowing you to wear it under any type of clothing, providing relief while you go about your daily activities.
Why should I choose LUNA over ordinary heating pads?
LUNA's Dual Fusion Technology goes beyond what traditional period belts offer by combining the benefits of advanced InfraWave™ heat with advanced CycleSonic™ massage therapy.
This dual approach not only targets pain but also promotes relaxation and overall well-being, making it a more comprehensive and innovative solution for menstrual discomfort.
How do I recharge it and how long does the battery last?
Luna recharges via a USB Type-C cable included in the package. For a full charge, Luna needs to be plugged in for about 1.5 hours.
Once fully charged, the battery lasts up to 5 hours of continuous use, depending on the selected heat and vibration settings.
Can I use the LUNA if I have endometriosis / PCOS / chronic pain?
Yes, the LUNA is specifically designed to provide relief from menstrual pain, including discomfort associated with endometriosis, PCOS, and other chronic conditions.
What makes the LUNA extraordinary?
Unlike traditional hot water bottles, the LUNA offers customizable heat settings, advanced infrared technology, and CycleSonic™ massage modes for targeted relief. It’s safer, more effective, and much easier to use on the go.
What advantages does CycleSonic™ Massage have over standard vibrating pads?
Traditional vibrating pads typically offer only basic massage functions that may not be customizable to your needs.
CycleSonic™ Massage Technology provides four different massage intensities that can be tailored to your specific comfort level. And mimic natural massage techniques, offering a more personalized and effective relief experience.
What are the benefits of advanced InfraWave™ heating over regular heating pads?
Regular heating pads often provide uneven warmth that can lead to overheating or insufficient relief.
LUNA's advanced InfraWave™ technology delivers balanced, deep heat that penetrates muscles to enhance circulation and effectively alleviate pain, ensuring safe and consistent comfort.
What makes Dual Fusion Technology superior to traditional pads?
LUNA's Dual Fusion Technology combines advanced InfraWave™ heating and CycleSonic™ Massage to offer a more comprehensive and effective approach to menstrual relief.
Unlike traditional pads that may only provide surface-level warmth, LUNA delivers deep, consistent heat and tailored massage therapy, addressing pain and discomfort more holistically.
Can I use LUNA alongside other pain relief methods, such as medications or natural remedies?
Yes, LUNA can be used in combination with other pain relief methods, such as medications or natural remedies. However, we always advise to consult your doctor if you are taking specific medications or have particular health conditions.
GENERAL INFORMATION
ALL ABOUT US
Do we offer you a warranty?
Yes, all The Cycled products come with a 1 year warranty.
If you encounter any issues with your product, please contact our customer service for prompt and dedicated assistance. We also encourage you to review our Warranty and Refund page for additional details.
What happens if LUNA doesn’t meet your needs?
No worries. We got you covered. You can return LUNA within 30 days of receipt for a full refund. Our return policy is simple and hassle-free.
We encourage you to review our Warranty and Refund Policy for more details.
How long does it take to process my order after purchase?
Once your order is placed, it will be processed within 24-72 hours. You will receive a confirmation email as soon as your order has been processed and shipped.
How can you reach out to our customer service team?
Simply get in touch via email at info@thecycled.com or through the live chat available on our website. We are here to answer all your questions and provide the care you need.
What are the shipping times and how can you track your order?
For a limited time, we offer free shipping on all orders. Additionally, you can choose from several shipping options.
Before your order is shipped, you will receive an email with a tracking code that allows you to monitor the delivery in real-time.
For any questions or concerns, we invite you to consult our Order and Shipping Policy page or contact us at info@thecycled.com.